Here you will find answers to frequently asked questions.

How does SAY define social accountability?

There are various definitions of social accountability however for the purposes of this site,

social accountability is the process of holding those responsible (duty bearers), accountable for their obligations towards the people they represent.

Social accountability is actually a process or an approach, so there is not one set way of practicing it. It may be helpful to think of it as a set of tools that, when used correctly, results in the rights of the citizens being upheld and encourages a response from duty-bearers. The approach or tool is also used with the spirit of collaboration rather than combativeness.

What is SAY?

SAY Zambia or Social Accountability and You website is a one-stop shop for all things social accountability. SAY is not just a website but an interactive portal where citizens can

Get informed: SAY has a library full of Zambian laws and policies as well as expert research of a wide range of policy areas including the environment, the economy, agriculture and health. Each policy or thematic area also has an easy to understand factsheet that provides an overview of the sector.
Get involved –through Constituency Watches, learn how to use different social accountability tools in their communities.
Get connected with duty-bearers and other organizations working with social accountability

Who runs SAY?

SAY is an independent project of the Zambian Governance Foundation (

What is Civil Society?

Civil society is compose of non-state actors, civic and social orgainisations and institutions where people come together and organiser themselves to advance a common set of interests. Voluntary and community groups, non-governmental organisations (NGO’s) professional associations, academia, trade unions and faith-based organisations are commonly included in this sector. Civil society deals with a lot of different issues, actors and institutional forms varying in their degree of formality, autonomy and power.

How can I make suggestions to SAY?

You can simply email your suggestions and/or feedback to

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